Terms and Conditions
Please read carefully the “Terms & Conditions” and to proceed online trip booking form.
GUEST AGREEMENT AND DECLEAREATION
"Trekking & walking, climbing & mountaineering in remote parts of this Himalayan countries carries an inherent risk due to the weather cause injury and death, this is beyond our control. Always we do our best to reduce any risks and hazards to our capacity, still there are chances of accidents happening, and in this you must agree
Please read the following booking conditions very carefully:
Mountain Mart Treks & Expedition “Booking Terms & Conditions"
- All bookings are made with Mountain Mart Treks Pvt. Limited, Which is registered company in Nepal (hereinafter referred to as The Company) whose registered office is the Kathmandu, Kaldhara Marg, Thamel, Kathmandu, Nepal
- The term "trip" used in these web site and booking conditions refers to all itineraries described on this website including those which might otherwise be known as walking, tours, treks, trips, sightseeing, climbing, mountaineering, expeditions or holidays.
- During the booking 20% of the total amount, a non-refundable booking deposit is required for every trip booking per person. Booking deposit can be made by bank transfer or by Credit Card (Visa or MasterCard); the information has been provided while proceed this booking form.
- The remaining balance will be made upon your arrival in Kathmandu, Nepal. If final payment is not received 2 days before of your departure, cancellation conditions will apply as per the clause below. Final trip documentation will be released upon full trip payment.
- If payment is made by credit card, a 4% charge will be added to the amount due to the bank withdrawal (this applies to all payments, deposits, final balances, trip extension and miscellaneous purchases) and this charge is imposed by the credit card payment service provider(your payment receive through “Alpine card Service Pvt. Ltd.” our credit card payment service provider) and is used, in part, to provide consumer protection for services purchased, in accordance with the terms and conditions pertaining to the credit card being used.
- If you cancel your trip that you will loss of monies you paid and applies to all cancelled reservations. The date of trip cancellation is the date on which the written cancellation is received by the company. If you cancelled your trip 30 days prior to your trip departure date, we will be levied cancellation charge of full advanced amount.
- No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of the company if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized. Please note that these conditions are subject to change.
- The company reserves the right to cancel any trip you booked; besides it is guaranteed to run. A trip is guaranteed to run once it has two fully paid travelers, unless minimum numbers state otherwise.
- If the company cancels a departure which is guaranteed to run we will full refund the trip price, plus you are entitled to take an alternative trip or postpone of the same value without charge. A provision to the company reserves full right to cancel any trip, including a guaranteed trip, prior to departure due to reasons beyond its' control (i.e.: natural disasters, flight cancel, consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences ). In such a case, the company will refund the trip price only.
- All amendment and cancellation fees apply only to trips listed on this site. A cancellation of a trip constitutes a cancellation as per above. If you wish to change your booking in any way, the following fees will apply.
- If the booking amendment request is received by the company, 60 days or more prior to your original trip departure - US$50.00 per person if the booking amendment request is received by the company less than 60 days to your original trip departure - charges as per cancellation fees. If there has been any change in the price of the trip you change your booking to and from the time of your original booking to the time of the amendment, the new trip price will apply to the reservation.
These fees are in addition to any charges levied by hotels, and other suppliers to the company.
- Changes to any other arrangements made in conjunction with your trip booking (e.g.: hotels, transfers, etc.): amendments to any other arrangements made in conjunction with your trip reservation will incur an administration fee of US$20.00 per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines.
- It may not be possible to make any amendments to your booking within 10 days of departure. Fees for late changes will vary from a minimum of US$50.00 upward per booking, if the change can be made.
- It is a condition of joining any Mountain Mart treks holidays that you are insured against medical and personal accident risks. This insurance must include medical coverage, air ambulance and helicopter rescue services. We also strongly recommend that you take out cancellation insurance. You should be aware that some policies do not include, or restrict, cover for this type of travel. You must ensure that the policy you do take provides an adequate level of protection and covers you for the activities involved.
- You must carry proof of insurance (e.g. your insurance certificate) with you on the holiday; if you cannot provide this at the start of the holiday, you will be required to take out a suitable policy at that time. If this is not done or impossible for practical reasons, then you will not be allowed to continue with your trip and will not be entitled to any refund for services not provided. Or if you are not able to get your medical and evacuation insurance, please contact at our Insurance recommended page (must be link on insurance page). We do not advice to get Insurance here in Kathmandu. You must carry a valid passport and have obtained the appropriate visas when traveling with the company. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas for the countries you are traveling to Mountain mart Treks cannot accept responsibility if you are refused entry to a country or places because you lack the correct visa documentation.
- When booking on a Mountain Mart Trek trip’s you understand that Mountain Mart trek runs adventure trips, where accommodation, transport, safety, hygiene, telecommunication facilities, level of infrastructure development and medical facilities are not the same that you are used to at home, or would find on a conventional holiday. This type of holiday inherently involves a high level of personal risk, which you agree to fully assume.
- You understand that during the course of the trip certain events may occur, including, but not limited to, accident or illness in remote places without medical facilities, political instability and the forces of nature. You agree to assume all risks associated with the journey to the maximum extent permitted by Nepalese law.
- You acknowledge that travel on a Mountain Mart Trekking trip requires a degree of flexibility, and understand that the trip route, accommodation and modes of transport are subject to change without prior notice due to local circumstances.
- Should Mountain Mart Treks deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying or re-routing any trip. These changes are binding and additional expenses will be charged to you if the reason for any alteration is outside Mountain Mart Treks' control.
- While traveling with Mountain Mart Treks you agree to accept the authority of the trip leader or local operator at all times. You are aware that travel within a group may involve compromise to accommodate the diverse desires and physical abilities of group members. You understand that Mountain Mart Treks reserves the right to decline, accept, or retain any person as a member of the group at any time.
- You acknowledge that Mountain Mart Treks contracts with a network of companies, government agencies and individuals, to assist in the running of its tours, treks, walking, holidays & expeditions. To the best of Mountain mart Treks knowledge, these third parties are qualified to perform the duties they are contracted to perform. However Mountain Mart Treks will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behavior of these third parties.
- Mountain mart Treks will not accept responsibility or liability for any traveler who contravenes any law or regulation of any country visited.
- No employee, representative or agent of Mountain Mart Treks other then company head or director to vary these conditions. This agreement is governed by the laws of the Government of Nepal.
- Please refer to the Trip Inclusions page along with the itinerary for each trip. We have included from airport to airport or just trip inclusion. You will be clear on each trip's Trip Inclusion Page.
Your trip cost does include transfer to and from the destination airport(s). We will pick you up from the airport here in Kathmandu or the destination we run our trip. Prior to your departure your meeting point will be at Mountain Mart treks head office or specified hotels in Katmandu Nepal unless otherwise specified.
Participants must be in good health and physical condition. It is vital that participants with pre-existing medical problems or conditions make these know to Mountain Mart treks at the time of booking. Medical and evacuation expenses are the responsibility of the participant. It is also important that you consult your doctor for vaccination and other medical requirements for your trip before you depart. Mountain Mart Trek reserves the right to require a medical certificate prior to booking your trip or departure.
Due to bad weather conditions, it may be delayed or canceled your flight or drive; we are not liable for any compensation and any extra cost incurred on the trip but will assist to make an alternative arrangement on extra cost on request.
In the event of civil unrest within a region or country, we undertake to inform our clients of the situation as soon as we have knowledge of it.
Having made every effort to ensure the correctness of this site, information & brochure we provide, we cannot be held responsible for any inaccuracies.
These booking conditions may only be waived in special circumstances, and in writing, by a letter from a Director of The Company.
The terms and conditions of all agreements made with The Company shall be subject to, and governed by, Nepalese law.
When making your booking with us you have read and agreed to the booking terms and conditions and abides by them and you understand what is involved in participating with Mountain Mart Treks in your chosen trip.
- Most of the Trip prices do not include the following:
- Personal travel insurance both Emergency medical and evacuation
- Visa, passport and vaccination charges
- International flight to/from Nepal and to our destinations of operation, and departure airport taxes to the respective countries.
- Extra meals, transport costs, accommodation costs and other expenses not included in the itinerary
- Laundry, postage, Personal clothing (unless provided in itinerary), medical expense and items of a personal nature
- Emergency evacuation and/or searches, and not mentioned in the itinerary.
- Tips and excess baggage charge