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TRIP BOOKING TERMS & CONDITIONS

Please read carefully the “Terms & Conditions” and click on "I agree" at the bottom of the term & conditions to proceed online trip booking form.

GUEST AGREEMENT AND DECLEAREATION

"Trekking & walking, climbing & mountaineering in remote parts of this Himalayan countries carries an inherent risk due to the weather cause injury and death, this is beyond our control. Always we do our best to reduce any risks and hazards to our capacity, still there are chances of accidents happening, and in this you must agree
Please read the following booking conditions very carefully:

Mountain Mart Treks & Expedition “Booking Terms & Conditions"

  1. All bookings are made with Mountain Mart Treks Pvt. Limited, Which is registered company in Nepal (hereinafter referred to as The Company) whose registered office is the Kathmandu, Thamel, Satghumti (Seven corners) Street, Nepal. The Head of The Company are Dolakh Thapa & Prem Panta.
  2. The term "trip" used in these web site and booking conditions refers to all itineraries described on this website including those which might otherwise be known as walking, tours, treks, trips, sightseeing, climbing, mountaineering, expeditions or holidays.
  3. During the booking 20% of the total amount, a non-refundable booking deposit is required for every trip booking per person. Booking deposit can be made by bank transfer or by Credit Card (Visa or MasterCard); the information has been provided while proceed this booking form.
  4. The remaining balance will be made upon your arrival in Kathmandu, Nepal. If final payment is not received 2 days before of your departure, cancellation conditions will apply as per the clause below. Final trip documentation will be released upon full trip payment.
  5. If payment is made by credit card, a 4% charge will be added to the amount due to the bank withdrawal (this applies to all payments, deposits, final balances, trip extension and miscellaneous purchases) and this charge is imposed by the credit card payment service provider(your payment receive through “Alpine card  Service Pvt. Ltd.” our credit card payment service provider) and is used, in part, to provide consumer protection for services purchased, in accordance with the terms and conditions pertaining to the credit card being used.
  6. If you cancel your trip that you will loss of monies you paid and applies to all cancelled reservations. The date of trip cancellation is the date on which the written cancellation is received by the company. If you cancelled your trip 30 days prior to your trip departure date, we will be levied cancellation charge of full advanced amount.
  7. No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of the company if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized. Please note that these conditions are subject to change.
  8. The company reserves the right to cancel any trip you booked; besides it is guaranteed to run. A trip is guaranteed to run once it has two fully paid travelers, unless minimum numbers state otherwise.
  9. If the company cancels a departure which is guaranteed to run we will full refund the trip price, plus you are entitled to take an alternative trip or postpone of the same value without charge. A provision to the company reserves full right to cancel any trip, including a guaranteed trip, prior to departure due to reasons beyond its' control (i.e.:  natural disasters, flight cancel, consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences ). In such a case, the company will refund the trip price only.
  10. All amendment and cancellation fees apply only to trips listed on this site. A cancellation of a trip constitutes a cancellation as per above. If you wish to change your booking in any way, the following fees will apply.
  11. If the booking amendment request is received by the company, 60 days or more prior to your original trip departure - US$50.00 per person if the booking amendment request is received by the company less than 60 days to your original trip departure - charges as per cancellation fees. If there has been any change in the price of the trip you change your booking to and from the time of your original booking to the time of the amendment, the new trip price will apply to the reservation.

    These fees are in addition to any charges levied by hotels, and other suppliers to the company.
  12. Changes to any other arrangements made in conjunction with your trip booking (e.g.: hotels, transfers, etc.): amendments to any other arrangements made in conjunction with your trip reservation will incur an administration fee of US$20.00 per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines.
  13. It may not be possible to make any amendments to your booking within 10 days of departure. Fees for late changes will vary from a minimum of US$50.00 upward per booking, if the change can be made.
  14. It is a condition of joining any Mountain Mart treks holidays that you are insured against medical and personal accident risks. This insurance must include medical coverage, air ambulance and helicopter rescue services. We also strongly recommend that you take out cancellation insurance. You should be aware that some policies do not include, or restrict, cover for this type of travel. You must ensure that the policy you do take provides an adequate level of protection and covers you for the activities involved.
  15. You must carry proof of insurance (e.g. your insurance certificate) with you on the holiday; if you cannot provide this at the start of the holiday, you will be required to take out a suitable policy at that time. If this is not done or impossible for practical reasons, then you will not be allowed to continue with your trip and will not be entitled to any refund for services not provided. Or if you are not able to get your medical and evacuation insurance, please contact at our Insurance recommended page (must be link on insurance page). We do not advice to get Insurance here in Kathmandu. You must carry a valid passport and have obtained the appropriate visas when traveling with the company. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas for the countries you are traveling to Mountain mart Treks cannot accept responsibility if you are refused entry to a country or places because you lack the correct visa documentation.
  16. When booking on a Mountain Mart Trek trip’s you understand that Mountain Mart trek runs adventure trips, where accommodation, transport, safety, hygiene, telecommunication facilities, level of infrastructure development and medical facilities are not the same that you are used to at home, or would find on a conventional holiday. This type of holiday inherently involves a high level of personal risk, which you agree to fully assume.
  17. You understand that during the course of the trip certain events may occur, including, but not limited to, accident or illness in remote places without medical facilities, political instability and the forces of nature. You agree to assume all risks associated with the journey to the maximum extent permitted by Nepalese law.
  18. You acknowledge that travel on a Mountain Mart Trekking trip requires a degree of flexibility, and understand that the trip route, accommodation and modes of transport are subject to change without prior notice due to local circumstances.
  19. Should Mountain Mart Treks deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying or re-routing any trip. These changes are binding and additional expenses will be charged to you if the reason for any alteration is outside Mountain Mart Treks' control.
  20. While traveling with Mountain Mart Treks you agree to accept the authority of the trip leader or local operator at all times. You are aware that travel within a group may involve compromise to accommodate the diverse desires and physical abilities of group members. You understand that Mountain Mart Treks reserves the right to decline, accept, or retain any person as a member of the group at any time.
  21. You acknowledge that Mountain Mart Treks contracts with a network of companies, government agencies and individuals, to assist in the running of its tours, treks, walking, holidays & expeditions. To the best of Mountain mart Treks knowledge, these third parties are qualified to perform the duties they are contracted to perform. However Mountain Mart Treks will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behavior of these third parties.
  22. Mountain mart Treks will not accept responsibility or liability for any traveler who contravenes any law or regulation of any country visited.
  23. No employee, representative or agent of Mountain Mart Treks other then company head or director to vary these conditions. This agreement is governed by the laws of the Government of Nepal.
  24. Please refer to the Trip Inclusions page along with the itinerary for each trip. We have included from airport to airport or just trip inclusion. You will be clear on each trip's Trip Inclusion Page.
    • Most of the Trip prices do not include the following:
    • Personal travel insurance both Emergency medical and evacuation
    • Visa, passport and vaccination charges
    • International flight to/from Nepal and to our destinations of operation, and departure airport taxes to the respective countries.
    • Extra meals, transport costs, accommodation costs and other expenses not included in the itinerary
    • Laundry, postage, Personal clothing (unless provided in itinerary), medical expense and items of a personal nature
    • Emergency evacuation and/or searches, and not mentioned in the itinerary.
    • Tips and excess baggage charge
  25. Your trip cost does include transfer to and from the destination airport(s). We will pick you up from the airport here in Kathmandu or the destination we run our trip. Prior to your departure your meeting point will be at Mountain Mart treks head office or specified hotels in Katmandu Nepal unless otherwise specified.
  26. Participants must be in good health and physical condition. It is vital that participants with pre-existing medical problems or conditions make these know to Mountain Mart treks at the time of booking. Medical and evacuation expenses are the responsibility of the participant. It is also important that you consult your doctor for vaccination and other medical requirements for your trip before you depart.  Mountain Mart Trek reserves the right to require a medical certificate prior to booking your trip or departure.
  27. Due to bad weather conditions, it may be delayed or canceled your flight or drive; we are not liable for any compensation and any extra cost incurred on the trip but will assist to make an alternative arrangement on extra cost on request.
  28. In the event of civil unrest within a region or country, we undertake to inform our clients of the situation as soon as we have knowledge of it.
  29. Having made every effort to ensure the correctness of this site, information & brochure we provide, we cannot be held responsible for any inaccuracies.
  30. These booking conditions may only be waived in special circumstances, and in writing, by a letter from a Director of The Company.
  31. The terms and conditions of all agreements made with The Company shall be subject to, and governed by, Nepalese law.
  32. When making your booking with us you have read and agreed to the booking terms and conditions and abides by them and you understand what is involved in participating with Mountain Mart Treks in your chosen trip.

Trip Information Section

Meals

Eating is a big part of Holiday. Travelling with Mountain Mart Trek, you experience the vast array of wonderful food Nepalese, Chinese, Continental, Italian and several local cuisines. Breakfast, Lunch & Dinner are included in the package. Your guide will suggest delicious, hygienic and each place special food during your trip. Mountain restaurant owner prefer not to order many dishes and waste food as they would like to cater more trekkers with limited food before run off stuck. Its a week or more days hard work to porters and caravans to bring food to these places. During this trek you will usually have breakfast and dinner at the same Lodge, lunch will be eaten at one of the trail side restaurants en-route.

Accommodation

A Tea House is the combination of guest house, restaurant, and social hang out. Private rooms are available in most Tea Houses, except for high altitudes ones where it will be just dormitories. The lodges are fairly basic. The rooms are spare with twin beds and very little additional furniture. Blankets are generally provided. There is a large dining room-cum-lounge, warmed by the bukhara stove (an iron cylinder, fitted with a chimney duct, in which a log fire is lighted. There is normally no electric lighting in the rooms unless the village has hydroelectric power. The dining room usually hassolar lighting.
Most teahouses now also have electricity for charging small appliances - mobile phones and cameras - and there may be a small charge for this.

Drinking water:

Mountain Mart Trek provides unlimited chlorine/Iodine treated water during the trek. All tea houses have mineral water and boiled water for trekkers upon additional cost. We discourage the purchase of Mineral water and bottled water while on the Trek as plastic bottles aredifficult to dispose off and have become an environmental problem

Route Map

Mountain Mart Trek offers you complementary route map and T-shirt

What to take

This is a very active trip, meaning you will be on the move most of the time, so pack as lightly as possible. We provide one porter for every two travellers; your trekking gear will be carried by the porter in a duffel bag that we will provide. The maximum the porters are allowed to carry 15 kgs per trekker means 30 kgs from 2 trekkers . Unnecessary luggage can left in Kathmandu Hotel and its absolutely free of cost. .

Important to note:

Please read the Checklist section of this trip notes for additional details of what you need to bring for the trek on this trip. You will need to bring a comfortable medium sized day pack to carry the things that you will need during the day. This should have a waist strap or (better) a padded waist belt. The weather is subject to change in high altitude so layered clothing is recommended throughout the year.

Why Travel with Us?

Our outdoor staffs are fully insured and well equipped. MMT offers attractive salary packages to guides, porters and other trekking staffs. We also pay sustainable salaries/wages during low season when no work is available. Our porters may carry a maximum mass of 30 kilograms.

We have extensive logistical experience in both individual and group tour operations. We customize your holdiay as per requirment and  always endeavour to meet ultimate expetation. MMT tour operaters are professionalize in Nepal trekking, high adventure passes, climbing and mountaineering, cultural tours, white water rafting and many more.

Safety and trip comfort are no compromises and top priorities of the company inclusively to both clients and trekking crews. Our trekking leaders are pharmacy trained and have considerable knowledge on AMS (Acute Mountain Sickness) from different training workshops conducted by HRA (Himalayan Rescue Association), KEEP (Kathmandu Education Invironment Project) and TAAN (Trekking Agencies' Association of Nepal) . We believe health is wealth:  Guides and porters are fully insured and sufficient trekking gear is supplied by MMT.  Emergency First Aid Kits are carried by trek leaders for health support for clients and trekking staff.  We are constantly in communication with our trek leaders about weather issues which might influence trips.

We are an independent ultimate outdoor adventure team, based in Nepal, who explore and experience the unspoiled flora, fauna and landscapes of the towering Himalayas as well as the treasures of myth and legend of Nepal, Tibet and Bhutan. Mountain Mart Treks offers a splendid alternative solution for adventure, fun, research, and eco tourism to these South Asian countries. We believe each our happy client is our next trek.

Mountain Mart Trek has numerous fixed departures trekking tours to match several travelers. Besides, we also offer customize guaranteed departure dates upon your advice and make happen comfortably. MMT will organize treks for groups with specific interests and will adjust itineraries for groups with age-specific requirements. Group sizes can range from a single trekker up to a maximum of 10 people

Our trekking team has more than 20 years route experiences in remote adventure, peak climbing, expeditions, culture and nature research, whatever your condition we will help you to achieve your final goal. We believe in adventure beyond the fun.   We are more specialized in unbeaten and unspoiled nature finder trekking operator..

Our prices are extremely competitive and our service will touch your feelings. We have a good business relationship with domestic and international airlines, hotels and resorts and are the sole agents for several treks and tours. We guarantee fair prices and top class unexpected Services.We offer a transparent travel service and no hidden costs will hit our clients during their trip.

MMT offers a one stop travel solution and is proud to inform our valued clients that all types of travel service, including international air bookings, visa services for India, Tibet, Bhutan, and China are on offer. Apart from trekking, we are the sole agents for mountain climbing expeditions, white water rafting, wildlife safaris, cultural tours, bird watching tours as well as budget and group tours to Tibet and Bhutan

Certificate 2015
Certificate 2014
Certificate 2013
Certificate 2012

Frequently Asked Questions Section

  • Foreigners other than Indian citizen, who intend to visit Nepal must hold a valid passport prior to apply for a Nepal visa. The passport must have six months validity from the date of arrival. Travelers can obtain a Nepalese visa upon arrival at Kathmandu airport, or at a border immigration office. One recent copy of a passport size color photo is required to apply for Tourist Visa to Nepal.

    Visa Fees: 

    • The fees payable only in USD dollars for obtaining a visa on arrival at any border are as follows:
    • A Tourist Visa with Multiple Entry for 15 days: US$ 25 payable only in USD dollars.
    • A Tourist Visa with Multiple Entry for 30 days: US$ 40 payable only in USD dollars
    • A Tourist Visa with Multiple Entry for 90 days: US$ 100 payable only in USD dollars
  • Yes, our Airport Representative will be there to greet you outside the Terminal Hall (after you have completed passport, immigration and visa requirements) He will be displaying our Mountain Mart Treks & Expedition logo with your name on it. You will then be transferred to your hotel.

  • Mountain Mart Treks & Expeditions is all about providing you with local insights as well as adventure. With that in mind, we use a mixture of local buses and taxis, private mini buses for city sightseeing and airport pickups and sometimes land cruisers for journeys into the mountains, to and from trekking points. The choice of vehicle will also depend on the size of your group. See the “Price Includes” section for your trek’s options. All vehicles are maneuverable and flexible enabling us to take you through the narrow roads of Nepal. We carefully omit to talk about he crazy, exciting, heart thumping driving that whips you from place to place.

    Should you have special transport requests, please contact us.

  • We use standard rooms, as per our “Price Includes” section, in Kathmandu. We serve you lodge double room available in the route in sharing basis. This service provide as per trekking plan you purchased with us. Lodges are mostly in village, which allows you to buy sweets and drinks, which we do not carry with us. For Tea House (lodge) trekking you will get a double room, on shared basis, as per your trekking plan.

  • Most treks are suitable for anyone who is moderately fit. No previous experience is required. To condition yourself for trekking, some physical fitness programs such as regular walking, running, swimming, and hiking are recommended before you embark on your journey. Any person suffering from a pre-existing medical condition or diseases must seek medical advice before considering a trek. Whilst on a trek, it is common to experience some discomfort before you become fully acclimatized to altitude.

  • Breakfast, Lunch & Dinner each day, as per itinerary, is included. If you have any special dietary requirements please inform us beforehand.

  • Hot showers will be available in some lodges at your own expense.

  • Electricity will not always be available, especially in more remote areas. Carry a second set of charged batteries with you – and don’t forget your adapters! Your guide will know where you will be able to charge your batteries next.

  • There are telephones in a few villages along the routes from which you can make international calls. Cell phone reception cannot be relied on in the mountains and in many regions not at all. If required, we can supply a satellite phone service. Please inform us should you need this service, which must be at your expense.

  • In most cities yes, to some extent, however once you leave the cities behind, you can only use cash. Make sure that you take sufficient Nepalese rupees for your needs in small denominations. In some places, Dollars, Euros and Pounds will be accepted.

  • It all depends on your spending habits. 15 to 20 US$ a day will be enough to buy bottles of water, chocolates, souvenir shopping of local crafts when available and a few drinks. You can buy these things only in certain villages.

  • Tips are always expected. It is good to tip trekking staff at the end of a trek. The standard recommendation for tipping is for each person, in a group of 10 or more persons, to tip the guide US$ 10 per day and each porter US$ 3 per day. For groups of one or two persons and above USD$ 12 per day for guide and USD$ 5 for porter is recommended.

  • Please bring a water bottle to fill with purified water. We will provide you with purified water to each day. So you don’t need anything unless you want to bring your own water purifier (If so, please inform us beforehand). You can also buy mineral water in some villages along the trail.

  • All stuff what you have are not necessary to take to trekking as this makes your porter extra heavy and things can be lost and damaged during the trek. You can leave such stuff at your Hotel in Kathmandu or Mountain Mart Trekking store. Luggage storage facility is absolutely free of cost.

  • We plan each trek to depart at our customer’s convenience. Usually, a day or two after you fly into Kathmandu; spend a day or two in the capital, meeting the team, checking on all the gear and then departing after breakfast on the prearranged day.

  • A valid Passport – which must be valid for at least 6 months after you return from your tour. It needs to contain few blank pages. Bring minimum five copies of passport size photos to issue your arrival Nepal visa (which is payable only on USD cash) and trekking permits

    • Travel insurance; keep a separate photocopy with Mountain Mart Trek and into your main baggage.
    • Cash and Traveler’s Checks: keep serial numbers and proof of purchase separately.
    • Flight tickets
    • Emergency contact numbers for T/C’s, banks, insurance, family contacts.
    • Passport photos:
      • One for your Nepal entry visa at the airport.
      • Four for your trekking permit and more photos for a multiple entry visa for onward trips to your next port.
    • Visa fees are:
    • US$ 25/40/100 for 15 days/30 days/90 days multiple entry that is payable only in USD cash. Maximum number of days should be included in the section about extending a trek.
    • Departure taxes are included in flight tickets to any destination since 2005.
  • Yes, our company insures all our trekking staff: guides, cooks, Sherpas and porters.

  • Whilst on a trek, our porters will take care of your luggage service as per the “Price Includes” section. Your porter may carry a maximum of 15kg of luggage per person, in a soft bag A porter carries two trekkers’ bags (30kg).All you need to carry is your small day bag with personal belongings, camera, water, sun cream and sufficient warm and rain clothing for the day.

  • Weather in the Himalayas is notoriously difficult to predict: expect the unexpected. Nights are generally much cooler than the day. In winter (December to February) nights can be cold while days are beautiful (and warm when the sun is out). Snow can fall at any time of the year. Temperatures can range from 15°C to 25°C above 5000m. It is important to stay warm and dry in any conditions – so carry sufficient gear in you pack each day.

  • Yes, providing your group size meets tour agreed minimum, we include a free place for a leader, company representative and teacher.

    • 16 participants in a group – get free trekking packages for one leader.
    • 25 participants in a group – get free trekking package for two persons.
    • 40 participants in a group – get free trekking packages for three persons.
  • The safety and well-being of our clients is our first priority. Whilst acknowledging that there are inherent risks in all travel that can never be totally eliminated, we endeavor to minimize any risks or dangers that have the potential to lead to any more than reasonable level of physical or emotional distress for our clients, staff and partners.

    We aim to do this by:

    • Ensuring the chosen itinerary is appropriate for your group.
    • Seeking medical assurance from you that medical advisor prior to trekking departure to ensure all travellers are suitable for the challenge ahead
    • Ensuring that our guides are all first aid trained, carry a comprehensive first-aid kit and are fully competent in handling emergency evacuation procedures
    • Ensuring that our guides carry mobile or satellite phones: Mobile or satellite phone communication is available on most trekking routes which provide direct access to our company.
    • Providing a doctor to escort all school trekking groups and on request for charity challenges. Insisting that a complete risk assessment be provided prior travel and trek.
    • Requiring each client to complete and sign our risk assessment form prior to departure for a trek. Insisting that travel insurance is compulsory for all travellers and trekkers. Insurance documentation to be provided prior to any trek.
  • A trekking holiday should never be about making it to the final point quickly. Along the route we can add days at your request (with additional costs to cover guides, porters, accommodation and food if given sufficient time to make the arrangements.

  • Yes, there are many options and choices to extend your holiday before or after your main trek. Please browse our trip extension on home page and the following suggestions offer a few possibilities:

    • Everest Flight – A one hour early morning flight to see Mt Everest and its surrounding peaks. A ticket
    • includes the flight plus transfers to and from the airport (weather permitting).
    • Trisuli River Rafting – A one or two day package, including return road transport.
    • Chitwan Jungle Safari Package – 2 nights 3 days. Longer trips are also available.
    • Kathmandu City Tour
    • Meditation Tour- 2/3 days
    • Tibet Tour
    • Bhutan Tour
    • India Tour
    • Volunteering at a School in a Village.

Please contact us for more ideas and information: whatever your interests?